FAQ

Product Details

1. Why we use 100% natural soy?

Protect Earth- Compared to paraffin wax; soy wax is naturally biodegradable and eco-friendly. Soy wax candles do not increase the CO2 level in the atmosphere like paraffin candles do.

BURN CLEAN & LAST LONG - Soy not only burns cleaner, but slower too. A soy candle can burn up to twice as long as regular candles, and it burns evenly, leaving almost no excess wax on the sides of the jar. It’s also easier to remove wax from materials and other surfaces than paraffin wax.

2. Do we use fragrance oil or essential oil?

Currently we are not exclusively using essential oils. While essential oils are great, they are not comprised in a manner that best suits a candle, i.e. the flashpoint may be lower than the heat produced by the candle to melt the wax, thus could be a hazard in a candle and/or cause sooting, etc. There are several technical factors that go into formulating a fragrance for use in a candle. Our fragrances are formulated in such a manner that they are technically capable and the base, middle, and top notes work together to give us the best result in an air care fragrance using a candle as a delivery method. All of our fragrances adhere to strict IFRA (International Fragrance Association) guidelines and are safe for use in the intended product. 

3. Are those oils natural?

 Our fragrance oils are partially extracted from flowers and botanic, and all soy wax we have used is 100% natural, for which we can assure you that we produce and support eco-friendly and healthy merchandise.  

4. What is your demonstration of Eco?

  Our Scented candle has a beautiful scent throw that evaporates into the atmosphere, improving your space creating instant ambiance.

We are committed to using:

100% Soy Wax from NON-GMO grain

Natural Cotton Wicks

Strictly limited from any additives

Recyclable Package

5. What does it mean for “handcraft imperfections”?

  It refers to specific ceramic tableware product what marked in this label. Each piece has been hand crafted so there might be some slight imperfections on the ceramic surface. Quirks and slight color variations are normal. The presence of kiln marks of 'glaze pops' can sometimes occur on hand made porcelain products. This will not affect the performance of the product.

Orders, Deliveries and Returns

1. How do we initiate returns?

  All of our products are handled by Amazon Fulfillment Center .We provide full refund and return service through Amazon channel center. 

2. How long we may receive the order?

  All the shipping is handled by Amazon Fulfillment Center. Amazon provides prime service for fast shipping and regular shipping, too.

Other Questions

How long will it take for my items to arrive?

For Expected delivery orders, with product in stock at Amazon warehouse, our goal is to ship your purchase within 3 business days. For Standard shipments, most orders are delivered within 3-5 business days. We also offer 2nd Day or Overnight shipping for faster delivery on select items.