Shipping & Returns
Shipping
1.How long does shipping take?
Most orders are processed within 7 business days and you will receive a tracking link as soon as your order is shipped.
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Domestic Shipping (United States) |
Cost: $8 Delivery time: 2-10 business days (Expedited transportation not yet available.) We currently do not ship to Puerto Rico, the Virgin Islands, Hawaii, Guam, or Alaska. |
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Rest of the world (Unavailable due to COVID-19) |
Delivery time: Up to 3 weeks depending on location. |
To find out your exact shipping rate, enter your address at checkout.
Complimentary shipping on orders totaling $55+.
2.COVID-19 Update
Due to COVID-19, shipping to countries outside the United States unavailable.We’re sorry that we cannot deliver to military addresses such as APO/FPO/DPO or other islands.
Our Customer Service team is available to respond to any questions or concerns, but our response time may be slightly delayed.
Due to limited warehouse staff and FedEx prioritizing the number of deliveries in their network, shipping might face slight delays.
Thank you in advance for your patience and understanding. Please write to us at customersupport@lajoliemuse.com if you have any questions.
3.Delays
In combination with COVID-19 safety precautions, please know that keeping our staff safe is a top priority and there might be delays during the holiday season.
4.My tracking number isn't working
If you've just ordered and your tracking number isn't working, don't worry. All packages take up to 24 hours to update as the shipping carrier needs to receive the
package and update it within their system after it's picked up from our warehouse. Your package will most likely be updated by the end of the day.
If there are any outstanding issues after 48 hours, please contact us at customersupport@lajoliemuse.com
Returns
1.How do I return my order?
All products are eligible for return within 30 days. Please write to us at customersupport@lajoliemuse.com to initiate a return.
All products must be returned in their original packaging complete with any supplied hardware. Returns may be subject to shipping/delivery fees for which you will bear the cost.
2.My product arrived damaged. What do I do?
We do our best to protect all of our products with proper packaging. Sometimes, our packages are mishandled by shipping carriers and may arrive damaged.
Please reach out to us at customersupport@lajoliemuse.com and we’ll send over a replacement.
Refunds
After receiving your return, we will process your refund within 3-5 business days. The time it takes for your refund to reach you depends on your original payment method.
PayPal refunds: Immediate
Credit card refunds: Between 5-10 business days.
Please contact us at customersupport@lajoliemuse.com if you need any help.
